• Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
  • Use graphics in business communication so that facts, processes,
    and summaries are effectively designed to convey visual and textual information.
  • Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations.

  • Selling Basics
  • Preparing to Sell
  • Finding and Qualifying Prospects
  • Making the Presentation and Closing the Sale
  • Following Up After the Sales Call

  • Understanding Customer Service
  • Focusing on the Customer
  • Handling Complaints
  • Delivering Excellent Customer Service on the Telephone
  • Coping With Stress

  • Designed for individuals who need to present information effectively in a professional environment.
  • Listening and Taking Notes
  • Participating in and Conducting a Meeting
  • Delivering Presentations

  • Define Time Management and Goals
  • Analyzing Energy Allocation
  • Identifying Personal Style
  • Assembling the Toolbox
  • Creating an Action Plan

  • Transitioning from Individual Contributor to Leader
  • Developing an Effective Team
  • Leading Different Types of Teams
  • Aligning Your Strategy for Business Results

  • Preparing to Negotiate
  • Initiating Negotiation: Establishing the Ground Rules
  • Negotiating
  • Following Through
  • Negotiating in Special Circumstances

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